How We Handle Your Order
Shipping and Delivery Orders for custom logoed garments are typically shipped within 3 weeks from the date order is confirmed, although the time may be somewhat longer depending upon stock availability and/or seasonality. Orders for blank garments [other than Dickies] are normally shipped for customer receipt in approximately 5-7 business days. Shipment of Dickies and Red Kap product [including the PST line] may require approximately 15-21 days. Ship time may be extended depending on which warehouse is providing shipment – and its distance from the customer. Please check with your Customer Service Representative for specifics relating to your order. Unless prior arrangements are made, orders ordinarily cannot be shipped to P.O. box addresses. Orders are normally shipped Fedex or UPS ground, but rush delivery is available upon request [overnight or express delivery charges will apply].
Shipping charges for regular ground shipments (within the contiguous 48 U.S. states) are 8 percent of the cost of any online order $200 or more, or a flat $10 for orders from $50 to $199 plus a handling fee of $10. For all custom logoed orders the normal shipping fee is 8 percent of the order, although you may request the use of your own UPS or FedEx account number if this would yield a savings. Rush delivery is also available but overnight or express delivery charges will apply. Shipping and Handling charges are non-refundable.
Shipping outside the contiguous 48 States will require an additional charge, and there are also special shipping requirements for shipment to APO addresses. Please call or write a Customer Service Representative for further details prior to confirming order. Orders for shipment outside the U. S. can normally not be accepted [other than to the Virgin Islands, for example] because of various difficulties relating to credit card verifications, processing of export paperwork and the like.
Your order status If you've placed your order online you will receive an automatic confirmation, which we hope you'll copy. Then, once your order is shipped we will email you with UPS tracking number and/or other appropriate delivery information.
Substitutes We won't substitute colors, sizes or styles without your permission.
Backorders If we're out of stock we'll let you know immediately. But, out of stock items are ordinarily not backordered.
Returns All returns require a prior authorization number and are subject to a minimum 15% restocking fee [20% for Dickies and selected other work apparel brands]. Claims for damaged or defective merchandise must be made within 10 days of receipt of the merchandise.
If logoed garments have been incorrectly/improperly embroidered or screen printed our Customer Support Team must be notified immediately so that appropriate adjustments or corrective action can be taken. Please allow up to 10 days for credits to be processed.
Altered garments are not returnable. Therefore, it's especially important that "blank" garments shipped to someone other than the client-an embroidery shop, for example-are inspected upon delivery to check style, quantities, sizes and colors against client's original order.
Cancellations and refused orders Cancellations are subject to a 15% restocking fee unless the order was cancelled prior to shipment. Once shipment occurs the Return policy applies. All unclaimed or refused shipments are also subject to a 15% restocking fee, in addition to return freight charges. [Note: Dickies garments and selected work apparel in other brands are subject to 20% restocking fee.]
Orders will be shipped only upon credit card authorization or open account approval. Corporate Apparel Unlimited, Inc. accepts Visa, Master Card and American Express.